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FAQs

What are your prices?

Our prices are subject to change depending on supply and other market factors. Please send us an inquiry and we will send you an updated price list.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you send us an inquiry for further information.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates, Conformance, Origin, and other export documents where required.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

Currently we support T/T for payment.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. Special packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the quickest but also most expensive way. By sea freight is the best solution for big amounts. For a more accurate quote, please contact us about the order detail.